FAQs

Account Information

• How do I create an account?

  Every page of Nothing But LED's website has an account link in the header above the navigation bar.  Simply click on this link and fill out your information in the create an account form.  Once you have filled out and submitted your information you will be logged-in and can start purchasing with your account immediately.  When you are finished with your purchase you can logout from the header above the navigation bar next to the account link.      

• Can I purchase products without an account?

  No, you do not have to have an account with Nothing But LED's but you will have to fill out your information every time you make a purchase.  Also, you will not receive any special offers that Nothing But LED's offers for those who have an account.

• What if I forget my password?

  Simply click on the account link that is in the header above the navigation bar.  This will bring up the account page where you can login at.  Under the password input there is a link that says Forgot your password?  Once you click on this link, type in your email and press submit.  Once you do this an email will be sent out for you to reset your password.

Ordering and Payments

• What are my payment options when placing an order?

  Nothing But LED's accepts all major forms of credit cards such as Visa, Master Card, Discover, American Express, JCB, and Diners Club.  Also, we take payments through Paypal, and accelerated payments through Shopify Pay, and Apple Pay.   

• Can I track my order?

  Once you order has be fulfilled we will email you a tracking number.  Then you can either track your order directly through UPS or you can use our Track My Order which is a link located in the footer of the website. 

• What is the average time of shipping?

  Nothing But LED’s shipping time varies based on location but delivery time averages 3-7 days after purchase. For expedited shipping, please call us at 1 (800) 414-8919 - additional fees may apply. 

• Can I edit an existing order?

  Yes, you can edit an existing order, but only if the order has not been fulfilled yet.  Please contact us at 1 (800) 414-8919. Note: If the order is processing, shipping charges may still apply.

• What if I receive the wrong items or items are missing?

  Please click on the contact us link located in the websites footer, and fill out the contact form or call us at 1 (800) 414-8919. If all items have been fulfilled and you have received a fulfillment email, please give us a call and we will assist appropriately. Note: UPS might deliver packages on separate days if you are receiving more than 1 box.

• Can I return an order and how do I return my order?

  Yes, you can return an order but for more information about our return policies please click on this link or click on the return policy link located in the footer of the website.  

General LED Information

• What does LED stand for and how does it work?

  LED stands for light-emitting diode is a two-lead semiconductor light source. It is a p–n junction diode that emits light when activated. When a suitable voltage is applied to the leads, electrons are able to recombine with electron holes within the device, releasing energy in the form of photons.

• What are watts?

  Watts are the SI unit (the international system of units) of power, equivalent to one joule per second, corresponding to the power in an electric circuit in which the potential difference is one volt and the current one ampere.

• What does CCT stand for?

  CCT stands for correlated color temperature.  This defines the color appearance of a white LED. The CCT is defined in degrees Kelvin; a warm light is around 2700K, moving to neutral white at around 4000K, and to cool white, at 5000K or more.

• What is a Lumen?

  the SI unit (the international system of units) of luminous flux, equal to the amount of light emitted per second in a unit solid angle of one steradian (the center of a sphere subtended by a part of the surface equal in area to the square of the radius.) from a uniform source of one candela (the luminous intensity, in a given direction, of a source that emits monochromatic radiation of frequency).

• What is input voltage?

  Power adapters convert the electricity from one voltage to another voltage, and sometimes between AC and DC. The Input is what sort of electrical system you need to supply to the adapter (i.e. what your power company supplies). Input Voltage is different depending on its residential service (100-120V sometimes 240V) or commercial service (120-277V). 

• What does CRI mean and how does it work?

  CRI stands for Color Rendering Index and is a quantitative measurement of the ability of a light source to reveal the colors of various objects faithfully in comparison with an ideal or natural light source.  In general terms, CRI is a measure of a light source's ability to show object colors "realistically" or "naturally" compared to a familiar reference source, either incandescent light or daylight.

• What are the different certification and why is it important?

  There are four certifications that are most important when it comes to light.  These certifications are UL, ETL, DLC, and Energy Star.  These certifications are important because they the stamp of approval from the NRTL (A Nationally Recognized Testing Laboratory) or shows that a product has been tested in an approved laboratory to certify that the product meets the criteria of the lighting industry. 

  ENERGY STAR is the trusted, government-backed symbol for energy efficiency helping us all save money and protect the environment through energy-efficient products and practices. The ENERGY STAR label was established to: Reduce greenhouse gas emissions and other pollutants caused by the inefficient use of energy.

  ETL is recognized as an NRTL in the United States and, in a similar capacity, as a Testing Organization and Certifying Body in Canada by the Standards Council of Canada. A product bearing the ETL Listed Mark is determined to have met the minimum requirements of prescribed product safety standards.

  The QPL (Qualified Products List) is a list of LED/SSL products that have been tested at a DLC approved laboratory and that comply with the specified performance and energy efficiency criteria.

  The "Recognized Component Mark" is a type of quality mark issued by Underwriters Laboratories. It is placed on components which are intended to be part of a UL listed product, but which cannot bear the full UL logo themselves.

General Solar Information

• Why go solar?

  Although there are many reasons to go solar these are what we find to be the most beneficial reasons. 

  1. Solar power benefits the environment.
  2. Solar energy helps you save money.
  3. Solar power helps you be independent of electricity.
  4. Solar panels are easy and safe to install.
  5. Solar energy can be used anytime of the day.
  6. Solar energy is the future.

• What types of solar electric systems qualify for the 30% Federal Tax Credit?
  • ANY complete solar power package, for home or business.
  • Product purchases that expand your existing solar power system and include at least one solar panel.
  • Solar System for RV and boat that has been accepted by the IRS as a second home for tax purposes.
• Some facts that regarding eligibility of the federal tax credit.
  • The home served by the system does not have to be the taxpayer’s principal residence.
  • If the federal tax credit exceeds your tax liability, the excess amount may be carried forward to the succeeding taxable year.
  • There is no ceiling on the tax credit.
  • Applies to equipment AND installation costs.
  • For Residential Renewable Energy Systems, use IRS Tax Form 5695 to report your expenses. (It can be used for any residence, not just your primary one.)
  • Commercial systems have similar guidelines as residential systems but use IRS Tax Form 3468.

  
  Every individual's tax situation is different. Please consult a tax professional to make sure your situation is applicable.

• Federal Tax Credits in effect through 2021.

  In December 2015, the Consolidated Appropriations Act extended the 30% credit for residential solar to the end of 2019. It then steps down over two years and expires completely at the end of 2021.

  • 30% for systems placed in service by 12/31/2019
  • 26% for systems placed in service after 12/31/2019 and before 01/01/2021
  • 22% for systems placed in service after 12/31/2020 and before 01/01/2022
  • There is no maximum credit for systems placed in service after 2008.
  • Systems must be placed in service on or after January 1, 2006, and on or before December 31, 2021.
  • The home served by the system does not have to be the taxpayer’s principal residence.