Return & Refund Policy

At Nothing But LEDs (NBL), we strive to ensure that every customer is satisfied with their purchase. If, for any reason, you are not completely happy with your order, we offer an easy return process to provide you with peace of mind.

Returns

You may return most new, unopened items within 30 days of receipt for a full refund or store credit. To initiate a return, please follow the steps below:

How to Return an Item:

  1. Contact Us: To start the return process, please contact our customer support team at sales@nothingbutleds.com or call us at 1-800-414-8919. Be sure to include your order number and reason for the return.

  2. Request a Return Merchandise Authorization (RMA): Our team will issue an RMA number to authorize the return. Please note that returns will not be accepted without an RMA number.

  3. Return the Product: Once you have received the RMA, securely package the product in its original packaging (if possible) and ship it back to us. Please ensure the item is returned in new, unused condition.

  4. Return Shipping Costs: The customer is responsible for paying the return shipping costs unless the item is defective or we made an error in the shipment.

Refunds

Once we receive your returned product and verify its condition, we will process your refund or store credit.

  • Refund Method: Refunds will be issued to the original method of payment (credit card, PayPal, etc.).
  • Processing Time: It may take up to 5-7 business days for the refund to appear in your account, depending on your payment provider.

Non-Returnable Items

The following items are not eligible for returns:

  • Products that have been installed or used.
  • Customized or special-order items.
  • Clearance items.

Damaged or Defective Products

If your product arrives damaged or defective, please contact our support team within 2 days of receiving the item. We will assist you in resolving the issue promptly by either providing a replacement or processing a full refund.

Incorrect Items

If you receive an incorrect item in your order, please contact our support team within 2 days of receiving your shipment. We will promptly arrange for the return of the incorrect item and send you the correct product at no additional charge.

Exchanges

At this time, we do not offer direct exchanges. If you need a different item, please return your original product and place a new order for the desired item.

Returns can be sent to:

Nothing But LEDs (NBL)

1939 Parker Ct, Suite A

Stone Mountain, GA 30087

(Also noted on the RMA Form)

How to Return Your Package

To ensure a smooth return process, please follow these guidelines when preparing your package:

  • Avoid covering the package with excessive tape or packing materials that could damage the box or obscure any labels. Removing the tape should not render the box unusable. If the package is strapped together, take care to ensure the straps are not overly tight, as this could make it difficult to open without damaging the box or labels.
  • Include the RMA Form: Ensure the RMA Form is included inside the package, preferably near the top. If necessary, you may place the RMA Form in an envelope and attach it to the outside of the package.
  • Packaging Requirements: The product should be returned in its original plastic covering (if applicable) and include any additional parts, accessories, or materials that were initially provided.

Mandatory Documents for Claims

If you are submitting a claim for a damaged or defective product, please ensure the following documents are attached to your email:

  • Order Number or the name on the order.
  • Pictures or videos showing the defect, along with other products working correctly.
  • Model Number of the product.
  • A clear explanation of the defect.

Please send all claim emails to: sales@nothingbutleds.com

Lost Packages / Shipping Errors

While rare, miscommunication during the shipping process may occasionally occur, resulting in delays or lost packages. If your order experiences any shipping delays, we will take immediate action by contacting the carrier to resolve the issue. Depending on the situation, we may issue a replacement shipment or process a refund at our discretion. However, any shipping or reshipping costs incurred due to refused packages, missing address details, or cancellations not made on time will be the responsibility of the customer.

In the event a package is marked as "Delivered", but you have not received it, we will contact the carrier to begin an investigation. The final responsibility rests with the customer to ensure the package is delivered to a safe location and that accurate shipping details are provided. The customer is also responsible for contacting the carrier with any follow-up questions after Proof of Delivery is provided.

Contact Us

If you have any questions or need assistance with your return, please feel free to reach out to our customer support team: