At Nothing But LEDs, we stand behind the quality of our products. Most of our products are backed by a 3-year or 5-year manufacturer's warranty against defects in materials and workmanship. Please see the specific warranty period mentioned on the product page for the item you purchased.
Warranty Coverage:
During the warranty period, if a product is found to be defective or damaged under normal use, it may be eligible for replacement, return, or exchange. The warranty period begins from the original date of purchase and extends until the specified warranty expiration date.
How to Claim Warranty Service:
To make a warranty claim, please contact our customer support team via email at sales@nothingbutleds.com with the following information:
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Your Order Number or Reference Number: This helps us quickly locate your purchase details.
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Clear Photographic or Video Evidence: Please provide clear pictures and/or a short video demonstrating the defect or damage. This allows us to assess the issue efficiently.
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Product Model Number (if applicable): If your order contained multiple items, please specify the model number of the defective product. This ensures accurate identification.
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Detailed Explanation of the Issue: Please provide a clear and concise description of the problem you are experiencing with the product and what resolution you are seeking (replacement, return, or exchange).
Warranty Process:
Once we receive your warranty claim and the required information, our customer support team will review your case. We may request additional information or clarification if needed. Upon approval of your warranty claim, we will guide you through the next steps, which may include:
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Replacement: We will ship a replacement product to you.
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Return: We may request you to return the defective product for further inspection.
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Exchange: Depending on product availability, we may offer an exchange for a similar product.
Important Considerations:
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This warranty applies only to defects in materials and workmanship under normal use.
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The warranty does not cover damage caused by:
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Accident
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Misuse
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Improper installation
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Negligence
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Unauthorized modifications
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External factors (e.g., power surges, environmental conditions)
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Shipping costs for returning a product for warranty service may be the responsibility of the customer, depending on the specific situation and our assessment. We will clarify this during the warranty claim process.
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Nothing But LEDs reserves the right to determine whether a product is indeed defective and covered by this warranty.
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The warranty is non-transferable and applies only to the original purchaser.
Contact Us for Warranty Claims:
Our customer service team will assist you with your warranty claim as efficiently as possible.
